TERMS & CONDITIONS
Payments must be made either before, or on the day of your appointment. My preferred payment method is BACS transfer, although I also accept cash and cheques. A deposit may be required at the time of booking.
I hope that your experience with Rebecca Jones Makeup is enjoyable. I pride myself on providing a quality service for all of my clients. If however, you are not completely satisfied with any aspect of your experience, please contact me with your concerns. I will endeavor to rectify them quickly and sensitively.
Where possible, please give 24 hours of notice if you need to cancel or rearrange your appointment. Rebecca Jones reserves the right to make a 50% charge for cancellations made after this time.
In the event of an accident, severe illness or adverse weather conditions affecting my ability to carry out your appointment, I will rearrange your appointment free of charge. If you have booked a makeup appointment for a special occasion, and I am unable to get to you, I will refund 100% of the fee.
If at any time you or a member of your group behaves inappropriately or abusively (verbally or physically), your appointment will be cut short and you will not be refunded. Further action will be taken where necessary.
I will not apply makeup to a bride on their wedding day unless they have had a makeup trial with me. Trials are not a requirement for the bridal party, although they are strongly advised.
The Wedding Day:
A non-refundable deposit must be paid if you would like me to return on your wedding day. This deposit will be 50% of your wedding day fee, and will secure your date. The remainder of the fee must be paid in full seven days before your wedding.
All deposits are non-refundable after 7 days. Cancellations within 14 days of the wedding day will be charged 75% of the total fee. Cancellations within 7 days of the wedding will be charged 100% of the total fee. Cancellations must be made in writing via letter or email, after which you will receive written confirmation of your cancellation and any cancellation charges that have been levied.
In the event of an accident, severe illness or adverse weather conditions affecting myself getting to you on your wedding day, I will try to find a replacement makeup artist, who will be able to replicate your makeup look using my notes and photos. In the event that I cannot find anyone to cover me, then I would refund 100% of the wedding day fee. I cannot be held responsible for any delays caused by events beyond my control.